Privacy Policy

Last updated: February 10, 2026

Company: IQ CLEANING LTD (registration number 15480395), with registered office at 5 Brayford Square, London, United Kingdom, E1 0SG.

Email: info@eternalshokan.com.

Website: eternalshokan.com (“Website”), which hosts the online video game (“Game”) operated by the Company.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our Website and services, in compliance with the UK GDPR, the Data Protection Act 2018, and other applicable laws of the United Kingdom.

1. Introduction

This Privacy Policy describes how IQ CLEANING LTD (“Company,” “we,” “our,” or “us”) processes your personal data when you use eternalshokan.com and its services.

All privacy-related matters, complaints and data protection issues are handled in accordance with the laws of England and Wales and applicable laws of the United Kingdom.

2. Data Controller

The data controller responsible for processing your personal data is:

IQ CLEANING LTD

Registration code: 15480395

Address: 5 Brayford Square, London, United Kingdom, E1 0SG

Email: info@eternalshokan.com

3. Information We Collect

We collect only the data necessary to deliver our services:

• Account Data: email and password (stored in encrypted or hashed form), display name and user ID.
• Transaction Data: order details, purchase history, timestamps, payment confirmation data (excluding card data), and purchase currency, including where applicable USD, EUR and GBP.
• Technical Data: IP address, browser type, device information, logs for security and fraud prevention.
• Gameplay Data: interactions within the Game, usage statistics, preferences and settings.
• Communication Data: customer support correspondence, feedback and complaints.
• Cookie Data: preferences and usage data (see Cookie Policy).

4. How We Use Your Data

We use your data to:

• create and manage accounts;
• deliver digital goods and services and enable participation in the Game;
• process and verify transactions;
• provide customer support;
• prevent fraud and ensure security;
• comply with legal obligations, including accounting, tax and regulatory obligations;
• improve Website performance and functionality.

5. Legal Bases for Processing

We rely on:

• contractual necessity;
• legal obligations;
• legitimate interests;
• consent, including for non-essential cookies where required.

These legal bases are applied in accordance with the UK GDPR and applicable UK data protection law.

6. Data Sharing

We may share limited data with trusted third parties strictly for operational and legal purposes, including:

• payment gateway providers;
• hosting and IT service providers;
• analytics providers, only where enabled with consent where required;
• competent authorities, regulators or law enforcement bodies where required by law.

We do not sell personal data.

7. Card Data Statement (Mandatory)

The Company does not collect or store banking card data. Payments are processed by third-party payment gateways. The Company does not sell or disclose card data to third parties.

8. Data Security

We use appropriate technical and organisational measures such as access controls, encryption for credentials and secure infrastructure to protect personal data.

While we take reasonable steps to safeguard personal data, no system can be guaranteed to be completely secure. If required by applicable UK law, we will handle personal data breaches in accordance with our legal obligations, including notification obligations where applicable. The ICO is the UK regulator responsible for data protection matters.

9. Data Retention

We retain personal data only as long as necessary for the purposes described and as required by applicable laws. Typically:

• account and gameplay data while your account is active and up to 3 years after closure;
• transaction data for at least 5 years for tax and accounting compliance;
• communications for 3 years after resolution;
• technical logs for up to 12 months;
• cookie data according to our Cookie Policy, including up to 12 months for persistent cookies.

We may retain data longer where necessary to comply with legal obligations, resolve disputes, prevent fraud or enforce our legal rights under the laws of the United Kingdom.

10. Your Rights

Under the UK GDPR, you have the right to request access, rectification, deletion, restriction, portability, and to object to processing, as well as the right to withdraw consent where processing is based on consent.

To exercise your rights, contact: info@eternalshokan.com.

If you are dissatisfied with how we handle your personal data, you may also complain to the Information Commissioner’s Office (ICO), which is the UK’s independent regulator for data protection and information rights. GOV.UK directs individuals to the ICO for data protection complaints.

11. International Transfers

If personal data is transferred outside the United Kingdom by a service provider, such transfers will be protected using lawful safeguards recognised under UK law, including adequacy regulations, the International Data Transfer Agreement (IDTA), or the UK Addendum, where applicable. The ICO updated its international transfers guidance in January 2026.

12. Updates

We may update this Privacy Policy periodically. Updates will be published with a revised “Last updated” date.

Continued use of the Website after updates take effect constitutes acknowledgement of the revised Policy, to the extent permitted by applicable law.

13. Contact Information

If you have any questions, contact: info@eternalshokan.com

All privacy complaints, data protection requests and related matters will be reviewed and handled in accordance with the laws of England and Wales and applicable laws of the United Kingdom.