Privacy Policy

Last updated: February 10, 2026

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our Website and services, in compliance with the GDPR and applicable Bulgarian law.

1. Introduction

This Privacy Policy describes how Novexa Trading EOOD (“Company,” “we,” “our,” or “us”) processes your personal data when you use eternalshokan.com and its services.

2. Data Controller

The data controller responsible for processing your personal data is:

Novexa Trading EOOD

Registration code: 208611796

Address: 40  Aleksandar Stamboliyski Blvd., Fl. 4 Ap. 9, Vazrazhdane region, 1000 Sofia, Bulgaria

Email: info@eternalshokan.com

3. Information We Collect

We collect only the data necessary to deliver our services:

• Account Data: email and password (stored in encrypted/hashed form), display name and user ID.
• Transaction Data: order details, purchase history, timestamps, payment confirmation data (excluding card data).
• Technical Data: IP address, browser type, device information, logs for security and fraud prevention.
• Gameplay Data: interactions within the Game, usage statistics, preferences and settings.
• Communication Data: customer support correspondence, feedback and complaints.
• Cookie Data: preferences and usage data (see Cookie Policy)

4. How We Use Your Data

We use your data to:

• create and manage accounts;
• deliver digital goods/services and enable participation in the Game;
• process and verify transactions;
• provide customer support;
• prevent fraud and ensure security;
• comply with legal obligations (e.g., accounting/tax);
• improve Website performance and functionality.

5. Legal Bases for Processing

We rely on:

• contractual necessity;
• legal obligations;
• legitimate interests;
• consent (non-essential cookies).

6. Data Sharing

We may share limited data with trusted third parties strictly for operational and legal purposes, including:

• payment gateway providers;
• hosting and IT service providers;
• analytics providers (only where enabled with consent);
• competent authorities where required by law.

We do not sell personal data.

7. Card Data Statement (Mandatory)

The Company does not collect or store banking card data. Payments are processed by third-party payment gateways. The Company does not sell or disclose card data to third parties.

8. Data Security

We use appropriate technical and organisational measures such as access controls, encryption for credentials and secure infrastructure to protect personal data.

9. Data Retention

We retain personal data only as long as necessary for the purposes described and as required by applicable laws. Typically:

• account and gameplay data while your account is active and up to 3 years after closure;
• transaction data for at least 5 years for tax and accounting compliance;
• communications for 3 years after resolution;
• technical logs for up to 12 months;
• cookie data according to our Cookie Policy (up to 12 months for persistent cookies).

10. Your Rights

Under GDPR, you have the right to request access, rectification, deletion, restriction, portability, and to object to processing, as well as the right to withdraw consent.

11. Internnder GDPR, you have the right to request access, rectification, deletion, resational Transfers

If personal data is transferred outside the EEA by a service provider, such transfers are safeguarded using GDPR-compliant mechanisms.

12. Updates

We may update this Privacy Policy periodically. Updates will be published with a revised “Last updated” date.

13. Contact Information

If you have any questions, contact: info@eternalshokan.com