Refund Policy

Last updated: February 10, 2026

Company: IQ CLEANING LTD (registration number 15480395), with registered office at 5 Brayford Square, London, United Kingdom, E1 0SG.

Email: info@eternalshokan.com.

Website: eternalshokan.com (“Website”), which hosts the online video game (“Game”) operated by the Company.

This policy explains the conditions and procedures for requesting and obtaining refunds for purchases made on eternalshokan.com, including purchases of special cards for participation in the Game and purchases of Crystals.

1. 14-Day Refund Right

A refund may be granted if requested within 14 calendar days after the purchase only if the product or service has not been activated, used or received.

Refunds may also be considered in cases where:

• a payment was duplicated or made in error;
• a technical failure on our side prevented delivery; or
• the purchase was successful but Crystals were not credited to the User’s Member Account.

This 14-day refund window should be read together with any mandatory rights that may apply under UK consumer law in relation to digital content. The main UK rules here are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

2. Limitations and Exclusions

Refunds will not be granted where:

• the digital product or service was activated or used;
• Crystals were credited and then used, whether in full or in part; only the unused portion may be refundable where technically feasible;
• non-delivery is caused by incorrect information provided by the User.

Where technically feasible, the Company may refund only the unused portion of Crystals.

Nothing in this Policy affects any mandatory statutory rights a consumer may have where digital content is faulty, not as described or otherwise does not conform to the contract. Under the Consumer Rights Act 2015, remedies may include repair, replacement, price reduction or refund, depending on the circumstances.

3. Request Process

To request a refund, the User must contact: info@eternalshokan.com and provide:

• account email;
• order identifier or receipt;
• date and amount of purchase;
• brief description of the issue.

Purchases may be made in USD, EUR and GBP, depending on the payment options displayed at checkout.

We may request additional information to verify the request and prevent fraud.

4. Refund Method and Timing

Approved refunds are issued to the original payment method.

Refunds will be processed within 14 calendar days after approval of the refund request, subject to the processing timelines of the payment provider and issuer bank.

The User acknowledges that issuer banks or payment providers may charge processing or currency conversion fees; such fees are outside the Company’s control.

All refund requests are reviewed and processed in accordance with the laws of England and Wales and applicable laws of the United Kingdom.

5. Disputes

This Refund Policy, all refund requests, and any disputes, claims or complaints arising out of or in connection with refunds, purchases or digital content on the Website shall be governed by and interpreted in accordance with the laws of England and Wales and applicable laws of the United Kingdom.

If you are a consumer, you may bring proceedings in the courts of England and Wales and, where mandatory law allows, in the courts of the part of the United Kingdom in which you live.

If you are using the Website in the course of business, the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise.